Complaint Review: HotWire

I went online Hotwire.com looking for a hotel in Orlando for December. I found one for $41 per night which was a great price. I was staying for three nights and even chose the insurance for $15 just in case. The total came to $160 something after taxes and additional fees. Well I put my card in to found out the hotel they offered was one I stayed at before BUT ALSO THAT THEY ENDED UP CHARGING ME $100 MORE. I called and spoke with a rep who said well they display the price before checkout. I told the person yes I thought I was getting it for $160 not $260 if that was the case I would of never went through it. Contacted my bank and I got the overcharged credited back. Well a few weeks later something came up and I found out due to family health reasons I might of had to reschedule my trip. I contacted hotwire to get the information on how to file a claim with the insurance company after they asked me for the information like account number and thing. HOTWIRE EMAILED ME BACK TO SAY I NEVER WAS CHARGED FOR THE INSURANCE. SO NOT ONLY DID THEY REAP ME OFF THEY ALSO CHARGED MY WHOLE RESERVATION I ORIGINALLY REQUESTED!!!! THIS COMPANY IS A FRAUD AND I WILL DO EVERYTHING I CAN TO BRING THEM DOWN.