House Of Brides ripoff horrible customer service horrendous mean people Internet
Isn't getting married supposed to be a happy time? House of Brides are the most uncaring, horrible, deceitful people I have ever come in contact with. My story is like so many others, we ordered our dresses exactly the way we wanted them, I even went as far as to give them a spreadsheet of what each girl's dress should like because we ordered nine dresses.
My mom and I drove TWO hours into Chicago to pick them up because they were supposedly in. NOONE checked the order because three of the dresses were completely wrong. The manager, Chris, is a complete YOU KNOW WHAT! She is EVIL! They laugh at you and do not even care. They ignored me when I told them the dresses were wrong.
To make it even worse, my mom drove up there again TODAY, TWO HOURS AWAY, and one of the dresses is still wrong. Chris, AGAIN, was a TOTAL AND COMPLETE B**! My mom, the nicest person in the world, was completely appalled. She is still waiting there as I type for them to make the dress right. She is not leaving without her dress. The lady fixing it in alterations was not even told what to do with the dress by Chris. CHRIS SHOULD BE FIRED! I am going to make sure that NOONE I know ever goes there and I am going to post on every WEDDING website I can including
(((ROR REDACTED LINK FOR SECURITY PURPOSES)))
so that all brides know not to go there!
Stacey
Sterling, Illinois
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
4 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Customer Assistance
#5UPDATE Employee
Mon, December 01, 2008
Dear Customer,
We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides
X
X,Illinois,
U.S.A.
Customer Assistance
#5UPDATE Employee
Mon, November 24, 2008
Dear Customer,
We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides
X
X,Illinois,
U.S.A.
Customer Assistance
#5UPDATE Employee
Mon, November 24, 2008
Dear Customer,
We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides
X
X,Illinois,
U.S.A.
Customer Assistance
#5UPDATE Employee
Mon, November 24, 2008
Dear Customer,
We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.
House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.
House of Brides understands the importance of this experience and wishes you the very best.
Thank you,
House of Brides