Complaint Review: House of Rare by Rare Addiction

Rare Addiction company is an online hat store and many celebrities wear their hat.

Because of that, I trusted their company: they must have been making high quality hat, or providing great customer service. So I bought their hat without hesitation.

When I finally received their hat I was very disappointed because of its quality.

These things always happen to anyone who buys stuff from online, and thus online mall has their own policy for return and exchanges.

I decided to exchange with the same product then quickly checked their return policy, and it says their policy lasts 7days, but I was already passed 5 days and it was Saturday.

So I sent a mail explaining my situation: I just received it and i will returning as soon as I can. (something like this)

I used the same method as they used, Fedex, and tracking showed they received it back.

I tried to reach them many many times. I emailed them 4 times. and I only received 1 respond telling me that they will send a new hat as soon as they receive it back.

It has been almost a month since I returned the hat and I still didn't receive anything. there is no respond since the first email, no new hat, and no refund( i check my bank account everyday)...

here's my record so far(I included this information when I emailed them)

Mon, 9/1/14 : I placed an order
Sat, 9/6/14 : I received the hat and noticed damages. I emailed them about my return.
Mon, 9/8/14 : I returned hat with FEDEX (tracking #: 448239310072421)
Tue, 9/9/14 : 2nd email using their "contact" option in their website, http://shophouseofrare.myshopify.com.
Wed, 9/10/14 : I sent 3rd email complaining that they don't respond to my email.
Thu, 9/11/14 : Received respond from them saying that they will exchange the item.
Fri, 9/12/14 [1:51pm] : fedex tracking shows my returned hat was delivered.
Wed, 9/17/14 : 4th email asking for shipping confirmation for exchanged item(I was worried they they won't sent new one)
Tue, 9/23/14 : 5th email to warn them about their crime.

Please someone help me to get my money back or new hat!
or please help me to punish them...

Thank you for reading..