Complaint Review: Household Automotive Finance Company

In the summer of 2002, my husband and I bought a car. The dealership was supposed to find a finance company that would help us and they found Household Automotive Finance Corp (HAFC) We were ecstatic to get help.

Then not even six months had we had the car, a payment in October was not posted to our account. It was paid by money order and to my dismay I had lost the other form to trace that money order. Literally almost a year had past that I was frantically working with the money order company to trace it. Time and money was lost doing so, that I finally received the trace with Household's endorsement on the back of the money order two days after I sent it. Seems my money was credited to another account.

Apparently my '5' looked like a '3' and I was paying for a Ford Taurus instead of a Dodge Stratus, yet my name was clearly written on the money order. And on top of all this, in May of 2003, I had sent 2 seperate money orders, for two seperate amounts, one being lesser. The lesser one was posted to my account, but the other one just fanished from their sight. I placed both money orders in the SAME envelope. Luckily I was able to receive a refund from the money order company, as it had not been cashed yet.

So now I had gotten all the proof I needed to show their fault. Meanwhile paying on the 15th of every month my regular dues. I spoke with a representative with the intials BM back in September. It is now November and I'm still getting letters of repossesion and phone calls.
Not one person seems to know what's going on with my account there. No one ever updates my account and now yet another money order has been lost. They are stealing my money and expect me to give them more cause of their mistakes. This company obviously needs a serious over haul.

Amber-Rose
Stanton, California
U.S.A.