Complaint Review: HSBC Household Bank Orchard Bank

Orchard is very much like other sub prime credit cards......ALWAYS make your payments EARLY, and when possible pay MORE than the minimum, and do it online. I have been with Orchard for 5 years plus, never had a problem.

I have had an Orchard Bank card for 3 years. I always make my payments at least 1 week early (online). They are one of the only credit rebuilding cards that do not charge a fee for this, but your payment does take a couple of days to post. If you make your payment today (April 14) before a certain time (listed on the webiste) it will post tomorrow at midnight (April 15), but with the date of April 16. They also sometimes take 5 days to really post it, but they backdate the payment for April 16.

As long as you make your payments in advance, and keep track of when your yearly payment is posted so you don't go over the limit, you should have a very good relationship with Orchard Bank. My first year with them, I went over the limit due to the yearly fee, and they refunded my overlimit fee because of my previous ontime payments. My yearly payment is $35 which is very reasonable compared to other cards.

Orchard Bank has never wrongly reported me to the credit bureau and they have helped me rebuild my credit. They have never failed to send me a statement in a timely manner.

Also, but this was 6 or 7 years ago, my husband was about 2 months behind in his payments and Orchard Bank cancelled his card. My husband called Orchard Bank and asked if they would re-instate the card if he paid down what he owed to under the credit limit. They did and were very nice about it. They probably don't do this anymore.

We have never had any problems with Orchard, but as I said we pay them very early, every month. As long as you do this, you should have no problems. Most of the bad reports are from people who pay their bills at the last minute, or late, and don't understand Orchard Banks posting policies.

No, I do not work for Orchard Bank.

I have had an Orchard Bank card for 3 years. I always make my payments at least 1 week early (online). They are one of the only credit rebuilding cards that do not charge a fee for this, but your payment does take a couple of days to post. If you make your payment today (April 14) before a certain time (listed on the webiste) it will post tomorrow at midnight (April 15), but with the date of April 16. They also sometimes take 5 days to really post it, but they backdate the payment for April 16.

As long as you make your payments in advance, and keep track of when your yearly payment is posted so you don't go over the limit, you should have a very good relationship with Orchard Bank. My first year with them, I went over the limit due to the yearly fee, and they refunded my overlimit fee because of my previous ontime payments. My yearly payment is $35 which is very reasonable compared to other cards.

Orchard Bank has never wrongly reported me to the credit bureau and they have helped me rebuild my credit. They have never failed to send me a statement in a timely manner.

Also, but this was 6 or 7 years ago, my husband was about 2 months behind in his payments and Orchard Bank cancelled his card. My husband called Orchard Bank and asked if they would re-instate the card if he paid down what he owed to under the credit limit. They did and were very nice about it. They probably don't do this anymore.

We have never had any problems with Orchard, but as I said we pay them very early, every month. As long as you do this, you should have no problems. Most of the bad reports are from people who pay their bills at the last minute, or late, and don't understand Orchard Banks posting policies.

No, I do not work for Orchard Bank.

I have had an Orchard Bank card for 3 years. I always make my payments at least 1 week early (online). They are one of the only credit rebuilding cards that do not charge a fee for this, but your payment does take a couple of days to post. If you make your payment today (April 14) before a certain time (listed on the webiste) it will post tomorrow at midnight (April 15), but with the date of April 16. They also sometimes take 5 days to really post it, but they backdate the payment for April 16.

As long as you make your payments in advance, and keep track of when your yearly payment is posted so you don't go over the limit, you should have a very good relationship with Orchard Bank. My first year with them, I went over the limit due to the yearly fee, and they refunded my overlimit fee because of my previous ontime payments. My yearly payment is $35 which is very reasonable compared to other cards.

Orchard Bank has never wrongly reported me to the credit bureau and they have helped me rebuild my credit. They have never failed to send me a statement in a timely manner.

Also, but this was 6 or 7 years ago, my husband was about 2 months behind in his payments and Orchard Bank cancelled his card. My husband called Orchard Bank and asked if they would re-instate the card if he paid down what he owed to under the credit limit. They did and were very nice about it. They probably don't do this anymore.

We have never had any problems with Orchard, but as I said we pay them very early, every month. As long as you do this, you should have no problems. Most of the bad reports are from people who pay their bills at the last minute, or late, and don't understand Orchard Banks posting policies.

No, I do not work for Orchard Bank.