Complaint Review: HOUSEHOLD FINANCE COMPANY

Household finance originally gave me a loan modification on my second mortgage in completion of the modification never sent out any documents of finalization, I paid their demands for 6 months after the 6th month they sent a payment sheet with the original full loan. When I called they said they do not conduct permanent modifications only temporary . I said what ? Why didn't you inform me from the beginning?  They said I had to resubmit hardship papers, but for 7 months now I keep getting denied for lack of documents when I have proof I fax them all their requests. And according to the fax they recieved the documents. Recently they did it again. And they continue to ask me to pay the full amount of the loan which takes me 100,000 over what my house is worth right now. At a 14 % interest rate on the loan. They think their slick because the longer you procrastinate the modification the more interest and lateness it developes. So they are robbing you while you request modification. I explained to them just modify the payments and leave the loan in full I'm willing to pay my debt  but give me a payment I can afford and you will recieve your money. I'm not trying to get over but they act like they don't make millions and millions and to change a payment amount for a customer is going to leave them starving. You would think they'ld say " the guy was paying fine, lets leave it and we'll get our money consistently". They are so much not for the customer , in my opinion stay away from them .