Complaint Review: Household retail Services/Best Buy

called Hrs/Best buy to see if payment had arrived. (electronically sent 11-8-02. ) They claim payment is posted the hour and day received. Payment didn't post until after midnight on 11-12-02.

I asked them to waive late fee . At first, they claimed they could not take off late fee because they had taken one off before recently. THen, they said it was because of my credit history with them. I have only been late (two months recently) I have been on-time until Sept and October payments.

However, the November payment was clearly on time. I checked with my bank- bank of america- and they show the payment going out electronically 11-8-02. Payment was set on 11-7-02 to be paid.

The customer reps said that my bank could not have sent the payment electronically. THey said," even though- on your statement it show- checkfree payment- its really not sent that way- it is a check.

My bank said no- it was sent electronically- and it can be proven. ALso, they are rude on phone. THey interrupt my sentences constantly, but get upset and talk louder if I interrupt theirs. THey are not supposed to be charging high interest on acct.

We went thru cccs of Augusta- and they started charging high interest because they claimed that my payments were late- which they were not. They are deceiving customers and they are dishonest.

When I talked to them on 11-12-02, a customer rep said she would remove late fee when I called back on 11-13-02. They will say anything just to get you off the phone. Everytime I talk to someone in customer service, they have a different story to try and justify their charges, fees etc.

Donna
Martinez, Georgia