Complaint Review: Hover Kicks

In June 2016, I purchased my first pair of Hover Kicks Super Nova Black , size 11, shoes for my husband for Father’s Day, order number 37666.  Since then, I have purchased another pair for him for his birthday, July 10, 2016.  He loves these shoes. He works at a school for at risk kids, ages 18 to 21, where he teaches employability skills, so my husband is a walking advertisement for your company, in a setting that could really benefit Hover Kicks.  Though he loves these shoes, he rarely wears them because he can only wear them on dress down days on his job.  Since June he has worn these shoes only 3 times.

Now the front right shoe does not  light up.  Today, I called the Hover Kicks customer service line and after holding to speak to a representative for 20 minutes, I finally got through.  I called for two reasons..... To ask for a remedy for that pair of shoes and to order a new pair for our 6 year old grandson for his December birthday.

I spoke to a customer service representative, named Sheldon who told me there is no remedy, since the shoes are only warranted for 30 days after purchase.  He stated that there is very intricate wiring in these shoes and once that is broken, there is no remedy.  I politely and promptly asked for his supervisor.  Steve came on to announce that he was the lead customer service supervisor and there was no remedy.  The warranty is over. 

The only solution offered is to purchase a THIRD pair, with a discount.  That surely sounds like throwing good money out for bad!!!!  I asked Steve for his supervisor’s name, he told me there is none.  He stated he is the only one to speak to next to the CEO.  I asked for the CEO’s name and number.  Steve refused.  I expressed my disappointment in his lack of interest in offering good customer service to keep a good customer… one who had already purchased two pair of shoes, with interest of purchasing a third pair.  He nonchalantly stated that he would not offer any other remedy.

This seems very unreasonable to me.  I paid $99 for a pair of shoes, promising LED lights, which have failed after 3 uses.  Unreasonable!!!  I will use all of my spare time….. (I am retired so I have a  lot), to campaign AGAINST this company, through Facebook, through Rip Off Report and another means that I can find. 

Your long term success will not be built on the back of poor quality, poor workmanship and poor customer service….. failure will be the result, sooner than later. 

I promise you to actively participate in the demise of your company by advertising that you are cheating people out of their hard earned money.