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  • Report:  #299663

Complaint Review: HP - Hewlett Packard

HP - Hewlett Packard Hewlett Packard Deceived that the NoteBook Pavilion ZV6000 is a 64 Bit Processor which they don't support Sparks Nevada

  • Reported By:
    Sparks Nevada
  • Submitted:
    Sun, January 13, 2008
  • Updated:
    Sun, January 13, 2008
  • HP - Hewlett Packard
    3000 Hanover St. Palo Alto, CA US 94304
    Sparks, Nevada
    U.S.A.
  • Phone:
    888-999-4747
  • Category:

Hewlett Packard Deceived that the Notebook Pavilion ZV6000 is a 64 Bit Processor which they don't support. The Notebook was released with XP Home Edition 32 Bit operating system but sold it as AMD 64 Bit processor so they can charge a higher price for the Notebook. When Vista Ultimate upgrade was released I purchased it and loaded onto the Notebook. Since then I have had no sound, Storage Device, or Modem everything else worked fine. I have contacted HP for upgraded drivers several times and no 64 bit drivers were released and there are no plans to do so. It is deceiving to the customers to sell a 64 Bit Notebook but to only plan on running it in 32 Bit. There must be away to fight large companies such as HP for deceiving consumers. The link and description of the only driver found for this Notebook is as follows:
Microsoft Windows XP Driver-Audio Conexant AC-Link Audio Driver 03-2005 6.14.10.385 A-945.01k
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=461828&lang=en

Etvm
Sparks, Nevada
U.S.A.

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