Complaint Review: HP Hewlett Packard

This is most of the email I sent HP with a note at the end: I would like to know who to contact when I am NOT happy with my HP experience? I am involved with HP Customer Service Case Number 6300797885 and 7340958541. I bought my Notebook at Staples February 2007 and was back at the store within 2 weeks due to problems. Then Staples suggested I notify HP. I've spent $230 of
my money AFTER purchase taking it to my local computer repair business trying to do all the things technical support told me to do in emails BEFORE could send it for repair FIRST time. Each time they had me try to do things to it. I asked for a refund and when the Case Mgr. finally did contact me back she was actually quite rude telling me she was my last point of contact, that it
was ENTIRELY up to her and her decision alone, that she was having to repeat herself from our earlier phone call from weeks before, and that she was definitely NOT looking at refund. She also informed me that if I actually did spend $230 after purchase taking it to a computer repair due to not being comfortable with
doing the things that technicians were asking me to do that it was at my own expense ... I had not even asked her to refund that only relaying my frustration and instead of help, I was given rude language, insinuations, and comments. I told her that it was not fair to me because I am a teacher and I bought it to use
in school, in my college classes, home, etc. and I could rarely use it in ANYTHING because I was having to save everything to do the repairs or return for repairs. It took a while to do it because the machine would only work part of the time. Now I am told that I will be out of a computer for MORE than a month (which she says may be longer) and not even offer a replacement until it is returned.I have kept ALL emails and tried to keep
ALL Correspondences on my phone to and from the HP People. I would like a refund. I have had this product since February 2007 and have had trouble with it since February 2007.

PRODUCT: HP Pavilion Notebook serial # 2CE70236T3

Better Business Bureau (http://www.bbb.org) Complaint #271799 Filed on July 25, 2007 with:
COMPANY NAME: Hewlett Packard
COMPANY CONTACT: Ginger Borge
COMPANY ADDRESS: 3000 Hanover St., Palo Alto, CA 94304-1185
COMPANY PHONE: 650-857-1501
COMPANY FAX: 650-852-8330
Websites: www.hpshopping.com and www.hp.com


Sandie
Summit Point, West Virginia
U.S.A.