Hp Pavilion HP AND STAPLES FILES COMPLIANT 0% CUSTOMER SERVICE California New York
I HAVE SO MUCH PROBLEM THAT ON 4/9/06 MY CD TRAY SLID GOT STUCK AND I TOOK IT OFF AND I DONT CARE WHY THIS COMPUTER IS PLAGUE WITH SO MANY PROBLEM THAT WELL I WANT TO SHOT THIS COMPUTER WITH MY M4 AND MAIL IT BACK TO HP OF WHAT I REALLY I THINK ABOUT THERE COMPUTER
BUT I WILL BE OUT OF $1000
HP COMPANY IS RACIST AND EVIL AND DONT CARE ABOUT CUSTOMER SERIVE THEY "BLAME THE CUSTOMER "
THEY WILL TWIST EVERY WORD AND THIS SI THE BEST PART THAT HATE WHEN YOU BUY A RETAIL WARRANTY OTHER THAT THERE OWNED
SO IF YOU SAY LIKE ME THAT I BOUGHT A STAPLES EXT WARRANTY AND YOU TELL HP ABOUT IT NOT ONLY THAT WILL " NOT " SERVICE YOU CALL BUT IN ORDER TO GET ANY HELP THAT WILL GIVE YOU THE " RUN AROUND " THEY ARE RUDES AND VENDECIOUS PEOPLE WITH " NO SELF MORAL OR CONSCIENCE "
AND AS FOR STAPLES WELL " 2 PEA IN THE PODS "
I FILE A COMPLIANT WITH THEM AND NOTHING " NOW I'M THINK OF SUE HP AND STAPLES FOR SCREW ME OUT OF $1000 "
Harold
woodstock, New York
U.S.A.
2 Updates & Rebuttals
Maria
Gilroy,California,
U.S.A.
Not staples' fault.
#3UPDATE Employee
Wed, August 01, 2007
It's HP and the guy's right, you misused the product you shouldn't have touched it. A lady came in today with a paper jam in her printer, we gave her a new one. Shd didn't touch it because she knew better. You might try reading the policies on the ESP. And you are not out $1000, you are out $100 and a little bit of time, but then again you picked the HP.
Eric
Palmer,Massachusetts,
U.S.A.
You damaged the equipment
#3UPDATE Employee
Mon, April 10, 2006
You state that you removed the CD tray. Therefor you violated both HP's warranty and the TSPP.
Neither one of them cover misuse, accidental or damage done on purpose.
You are actually only out around $100, which is the cost of the drive.
Which computer did you actually buy that would cause you to be out $1000, as the only HP computer sold around that price was the Media Center.