Complaint Review: Hps Llc Aka Papilio

Mr. Hunt,

Since I have received neither a response nor a credit on my account, I can only assume you are not a man of your word. It has been over a month since you received the items back and I am still waiting for the credit to my account. Frankly, I am not surprised. I can only assume at this point that your company has no intention of refunding my money. Well, all I can say at this point is that you must need the money more than I do. I will be sure to put out the word to all my business contacts, of which there are many, to stay away from your site. You do not live up to your word. (see below).

Judith


----- Original Message -----
From: Jude
To: sales@papilio.com
Sent: Friday, November 17, 2006 7:53 PM
Subject: Fw: Fw: HPS LLC : User filled in Contact Us form!


Mr. Hunt,
This was sent to me by you on 11-11-2006 and you stated you would look into the credit to my account on Monday, 11-13-06. It is now 11-17-2006, so I was just wondering if you meant a different monday? The items were received by your company on October 24 and after I contacted you on 10-31-2006, you e-mailed and stated that my account WOULD BE CREDITED. No credit has been issued as yet. The amount that needs to be credited is 21.30 Please check into this as soon as possible.

Sincerely,
Judy


----- Original Message -----
From: HPS LLC (papilio.com)
To: Jude
Sent: Saturday, November 11, 2006 6:51 PM
Subject: Re: Fw: HPS LLC : User filled in Contact Us form!

Ms. ,

I'll look into it first thing Monday morning.

Thank You,
Jack Hunt
HPS LLC
sales@papilio.com
www.texascraft.com


--- Jude wrote:

> Please be advised that I have not gotten the credit
> on my account as yet. Please look into this for me
> Thanks
> ----- Original Message -----
> From: HPS LLC (papilio.com)
> To: Jude
> Sent: Tuesday, October 31, 2006 3:24 PM
> Subject: Re: HPS LLC : User filled in Contact Us
> form!
>
>
> Ms. ,
>
> We have received your items and will refund your
> card
> for the price of the purchase.
>
> After reviewing the enclosed samples I believe that
> the problem you experienced may be caused by the
> fact
> that ink jet printers do not have a white ink. They
> rely on the media printed on to provide the white
> color. If you are using a clear media, you have to
> supply the white some other way if applying your
> decals to a surface that is not white.
>
> Thank You,
> Jack Hunt
> HPS LLC
> sales@papilio.com
> www.texascraft.com
>
> --- Jude wrote:
>
> > The items have arrived at your place..............
>

Judith
Baldwin, Florida
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.