Complaint Review: HRS USA

I have two separate accounts with HRS USA.

Last month, I contacted a customer service representative about expediting my payments and was told to make them over the phone.

I gave her my account information and my payment was credited accordingly.

After receiving this month's statements, I find that I was assessed to $10.00 service charges for making my payments over the phone. I was NEVER notified nor did I authorize these charges.

HRS USA will not discuss this situation with me. I feel as if they assessed me service charges to which I was completely unaware and did not authorize.

They are a very unfriendly company to do business with.

Jennifer
Manhattan, Illinois