HRS USA & Roomstore is a ripoff joke Hillsboro Oregon *REBUTTAL employee
I would like to say that, although I am a former employee of the roomstore, I agree with all of the complaints that I found on this site. Not only did the Roomstore rip off customers by not having any sort of return policy, it consistently delivered damaged furniture. I can actually tell you why this happens constantly. The Roomstore does not employ the drivers, they contract out. That means that the driver doesn't have to worry about the condition of the furniture, they just have to deliver it, tell the customer to call the store and yell at the office staff, and get out. Also, HRS USA (the credit company the Roomstore uses) is a joke. I am ashamed to have worked there- the practices of the Roomstore are not customer friendly.
1 Updates & Rebuttals
As far as the reports on this site that the RoomStore has a no return policy, that is partially true.
#20
Wed, January 23, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: RoomStore@aol.com
Their relationship to the company: Advocate
Rebuttal:
I'm sorry you have such bitter feelings over the fact that your store was closed. When your stores were converted to RoomStores from whatever format you had before (Self-Service, Rhodes, Heilig, etc.) the RoomStore format wasn't fully embraced. There are plenty of markets that have contract deliveries that hold those drivers accountable for the condition of the merchandise when it gets to the customer's home. If your market didn't, they weren't doing business the RoomStore way. The RoomStore is
happy to service the customer. As far as the reports on this site that the RoomStore has a no return policy, that is partially true. The customer has the right of refusal on any item that is being delivered. If it doesn't look right, send it back then and there. If there is damage, of course we're going to service the customer.
I hope you have found happiness in your career after the RoomStore. My question is... if it was so bad then, why didn't you quit?