Complaint Review: HSBC Bank Nevada N.A. Orchard Bank HSBC Card Services

Oct.06 HSBC Card Services charged 91.80 transaction to www.GLOBAL-SMOKING. NE (In the UKRAINE)to my acct...Over limit fee of 30.00

I Sent a letter of dispute and charge was removed in Nov. I waited over a month before I again used the card to make sure things were ok.

In Dec. "partial" charges were again put on my acct. with another 30.00 over limit fee.

In Jan. I sent 2nd. letter of dispute and received bill with remainder of charges assessed... plus 30.00 over limit fee...

I have requested transaction record and delivery confirmation from co. and or merchant... have not received either. I cant even find out what kind of smoking transaction it was.

While waiting on info ( they were supposed to call me back) I got a late fee charge. 30.00...

I called again today and spoke to Sheryl, and Carmen, who said I should again fax a third letter of dispute. I also asked about a SHEA class action lit. settlement award of $0.05 that was on my statement, and neither could tell me what this is for.

I have also filed a complaint with the Fla. attorney generals office but have not received a reply as yet. Not sure I will...

I have cut up this card and want to pay them off asap but I refuse to accept all these charges, and have told them so... meanwhile the fees keep piling up. If you have any suggestions please advise

Deborah
Tallahassee, Florida
U.S.A.