HSBC Card Services-Orchard Bank Fraudulent Charges- RipOff City Of Industry California
I have had an Orchard Bank Card for about a year. Every payment I make has been sent in at least 5 days before it is due. I mail payments from Las Vegas, NV to City of Industry, CA. This is a 2 day delivery time (per the post office).
Orchard Bank never posts the payments in a timely fashion. They have sworn to me that they post them the day they are received or at the latest the next day. This is untrue!!!
The US Post office has confirmed to me via email that it is a 2 business day turn around to deliver mail from Las Vegas to City of Industry. Instead it takes HSBC anywhere from 7-13 days to post my payments. This of course results in late charges and over limit fees of $30.00 each!!
I am currently working on taking this company to small claims court over these fees.
I will certainly post what happens on this website and am interested in knowing if anyone else has successfully challenged this company in court!
Lorraine
Henderson, Nevada
U.S.A.
2 Updates & Rebuttals
Karen
Wilkes Barre,Pennsylvania,
U.S.A.
Hope you win in court
#3Consumer Comment
Fri, April 20, 2007
I'm glad to see someone else taking action against these rip-off artists.
I am involved in a class action suit against them.
I'll let you know how it turns out.
Cory
San Antonio,Texas,
U.S.A.
Me Too
#3Consumer Comment
Thu, April 19, 2007
"HAD" a 12 month, no interest account with hsbc(best buy) for the last 12 months. 2 of the last 3 payments took 12 or 13 days to get posted to my account, wife's account. There's no way in hell it takes 12 or 13 days for a payment to get from TX to CA and get posted.
The first time they went ahead and agreed to refund the late fee. The second time, it took 13 days. I mailed it on the 15th, dropped it at the post office on the 15th and it still hadn't been credited to our account by the 28th, 13 days later. I call hsbc and best buy corporate and raised hell. On the 29th, the posted it on the 28th, they went back and back posted it back I had raised hell.
Another thing to watch for. IF you bought your item between billing cycles. YOUR LAST PAYMENT IS GONNA MAKE YOU LATE OR PAST THE AGREED UPON DATE OF YOUR 12 MONTH NO INTEREST PERIOD. What that means is that even though your "payment" isn't due until the, say 28th, you bought the item on the 15th AND THE EXPIRATION DATE FOR THE NO INTEREST PERIOD IS THE 15th.
It's written out but not noted. What it boils down to is you have an 11.5 month no interest "loan". IF I hadn't caught that, I'd had been stuck with the whole 24.9% and I'd be posting about how hsbc screwed me over. I did, they didn't.
I mailed the final, total payment on the 10th, it was posted on the 16th, due on the 28th, one month in advance of the no interest period AND I'm done with them. Oh, I mailed them $140 instead of the $139.28 so I have a credit of 72 cents with them. They hate that. They have to send me a statement that cost them probably $5 to show me the credit of 72 cents, then after a while, they mail you a check for 72 cents that costs them even more. F*** them.