Complaint Review: HSBC MORTGAGE

HSBC has done it again! In February 2009, after they denied ( with no letter to me) me into the hardship program, I called to start new EZ payments as I was to be employed soon. When the person on the phone told me that HSBC would charge me $15 per payment because I did not qualify for EZ pay anymore, I immediately told them to forget this type of payment, that I would do this myself on my online banking.

Lo and behold!!! Somehow there was never any record of that conversation. So today, after I did make my biweekly mortgage payments for the month already, I found out that HSBC took out $1297 from my checking account!!!! No authorization!!!!!!!!!!! Fraud,etc...... I had to spend more that 45 minutes on the phone reiterating every word of every conversation I have had with this company!

I also had to fax a copy of the bank statement where they took this money and left me with a minus balance!!!!! I was told(?) that my check is going to be overnight mailed to me. I will believe it when I see it!!!! President Obama, you need to help all middleclass working people to get from under these mortgage companies that are charginh high interest rates, and constantly are defrauding the public!!!

Denise
Dover, New Jersey
U.S.A.