Complaint Review: HSBC Retail Credit

Following the reciept of a statement from HSBC saying I was a month late I called. The payment arrived 1 day late (the 11th Aug)it was due on the 10th. The call center said no harm we have ten day grace period.

I am adamant about no late anything so i figured i'll pay online automatically. There was no web address on the statement, so my wife called to ask for an address. she was told that in order for the representative to give her a web site she must first enroll on the phone and make a payment by phone with a 15.00$ fee. this is the customer service number on the statement my wife is calling. upon completion of the phone payment and 15.00$ fee she was give a web site www.hisaccount.com.

This web site is the one i went to and did not exist!!! I called back to customer service myself, after legnthy process get a human being who was just plain rude named Patrice. Clearly aware i could never reach her by any method other than voice or email she ran me through the" you should pay your bills earlier and its your fault" routine. I was hot and had to demand three times to speak to a supervisor.

The supervisor said "this account is not available for online access, you'll have to refinance". after debate and discussion the "supervisor" Melanie the said you can try www.hrsaccount.com but you will not be able to use that either.

Thouhtiwassmart
Colorado Springs, Colorado
U.S.A.