Complaint Review: Hsbc Retail Services

I took out a store credit loan through HSBC on 9/24/06, they sent my 1st statement 9-10 months late (like in late july '07, to mid august '07) and tacked on over 300 dollars worth of late fees.

I contacted this bank on 4-5 different occasions, and spoke to 2 different supervisors (in a 2 month period) and they claimed they made an error. They said all I had to do was send in my monthly payment and it would be fixed.

I did that, and however, the problem is still not corrected. I feel that they are giving me the runaround. I have good credit and I don't want it to be ruined over such an issue.

Thank You For Your Time.

Mario
green island, New York
U.S.A.