Complaint Review: HSN

I returned an item that I did not ordered from HSN via UPS using the return label. A few days after I noticed the charge and reversal refund in my bank account. Later on and few weeks the company debited my accunt again without notification. After reviewing and reconciling my bank statements I noticed the debit. I called HSN and the bounced me from one department to another until after few hours on phone I was told that something went wrong and that my bank account was to be issued a refund (again) in a few days. Have I not been checking my charges in my account this would have been gone unnoticed.

Nobody in the HSAN departments I talked to was able to specifically explain why went wrong. I feel that the HSN is playing the odds of having people not noticed the debits and make millions with this fraudelnt practice.

I will change my credit card number from time to time and get a different card to avoid this inconvenience and the risk of being robbed this way again. 

I will never deal or purchase from HSN again.