Complaint Review: http://goto-id.com/

same experience. followed all the instructions and sent in the payment more than a month ago. never heard back and never received anything in the mail either. SCAM. DO  NOT SEND MONEY TO THEM. here is a confirmation you will get after placing an order

This is your Customer Invoice number for the order you just submitted to us: 1410472110

Please make absolutely sure you write the Customer Invoice number above on a piece of paper and include it with your payment.

When doing a group order write all of your groups invoice numbers on a piece of paper and include it with your discounted payment.

Please mail your payment and invoice number(s) to our office address:

LIU HAO
5D, BUILDING 38
NANHAI ROSE GARDEN (THE SECOND PHASE)
NO.1089 WANGHAI ROAD
NANSHAN DISTRICT SHENZHEN CITY
P.R. CHINA  POST CODE: 518067

AFTER you have mailed payment please confirm here: goto-id.com/confirm.html

PLEASE only fill out this confirmation form ONE time listing all invoices you have mailed payment for. Any invoice changes please use the box provided on the payment confirmation form. PLEASE do not email requesting additonal changes to an invoice after confirming payment.

Orders not confirmed mailed via the link above will be deleted in 48 hours. We do not count holidays or weekends for the 48 hour payment confirmation

It is critical to mail your payment with online tracking. Tracking proves you mailed it and we received it with nothing left to chance or question. We do refuse any mail parcel without tracking and are not responsible for the Post's job in returning it.

+86 10 8437 0387 (Our phone # which may be required to send express mail by some shippers)

For US customers USPS Priority Mail Express International Flat Rate Envelope for mailing payment takes 3-5 days and is trackable online to our office. We recommend this option as the least costly at around 30 dollars and is actually delivered by FedEx when in China.
For more detailed information to mail payment by USPS please see here goto-id.com/usps_help.html.

IMPORTANT to endorse item clearly next to mailing label as BUSINESS PAPERS or LETTER then no Customs forms are needed to fill out (assuming the clerk knows the rules).

IMPORTANT to send payment in an ENVELOPE and NOT a box.

IMPORTANT to declare the value, if asked, as ZERO or low value amount.

Sincerely,

Eric Lee
Customer Service Manager
goto-id.com


More information on mailing payment:

Go to any Fedex, UPS store, USPS, etc. Tell them you need to mail a letter with tracking to China. They will give you an express envelope for mailing, drop your envelope with invoice numbers and payment into the express envelope. They will tell you your options of how long it will take to arrive and the cost. Faster you want the more it will cost. Your local Postal service (USPS, Aus Post, Canada Post, etc) will be much cheaper than FEDEX or UPS.

Putting a value or listing the contents as some item other than BUSINESS PAPERS or LETTER (like jewelry/DVD/ETC) will put you at risk for Customs in China to search it and VOID our guarantee to make the order for free in the event Customs searches it.