HUBLER CHEVROLET SERVICE WRITER RIPOFF CHALLENGED ME TO FIST FIGHT Indianapolis Indiana
About three months ago, my wife took our car in to be checked for a rough idle. After it was checked out by a mechanic, a service writer spoke with my wife telling her what was wrong and how much it was going to cost to fix it. No problem there.
When my wife told the service writer that she would take the info back to give to me, is when Craig Carney decided to get pushy and picked up the phone and pushed it in her face saying, "call him now if you want us to fix the car". At first when she told me this, I honestly thought she had maybe taken it the wrong way. After all, how could a big car dealer be capable of being so "in your face"?
So I went up to the dealership that afternoon to see the service writer and find out more about what repairs were needed.
Well as soon as I entered the floor where these guys sit, I could immediately tell she was right. This Craig Carney looked at me with this half aggravated look and half "what are you going to do about it" look.
Long story short, he started getting ignorant with my wife in front of me so I told him to basically shut up. Well he didn't like that so he threatened to call 911 on me. Then he said, or if you want, we can just take care of it right here... you don't look like all that much to me. He said this while pushing his chest out and flexing his fists. Then he said to leave because they wouldn't fix the car.
(Laughing in disbelief) I walked past this guy over to the manager who was in full view and earshot of this whole thing. As I was trying to get someone to help me there, this Carney character walked by and told the manager to "forget them -- they're a waste of time".
I looked at the manager guy and said that's it. Find me the highest ranking manager you have on duty. After I got in front of this other guy, I explained what happened, how ignorant this Carney guy was acting and so they offered to repair my car for free.
They apologized for Carney's actions, but as far as I know he's still employed there. If it were my company I would have fired him on the spot in front of the person he did this to.
I want to sue their pants off for the mistreatment. But I can't find a lawyer who wants to do the job. There were several witnesses to the whole incident.
So if you go to Hubler Chevrolet, steer clear of Craig Carney unless you're up for an afternoon brawl at your local friendly chevy dealer.
James
St. Charles, Indiana
U.S.A.
2 Updates & Rebuttals
Frank
YARMOUTH,Maine,
U.S.A.
ex service writer and I can tell you some extremely horrible experiences
#3Consumer Suggestion
Tue, April 13, 2004
Im an ex service writer and I can tell you some extremely horrible experiences I had with both fellow workers and customers. For the first part,
car dealers are the only organizations left in our modern society with absolutely no hiring standards what so ever, they put anybody they feel into some of these positions, service managers, parts managers, salesman, controllers, service writers etc. Lets look beyond this realm of thinking into the next arena of thought.
Most service managers were either mechanics or clerical workers who took the job for what ever reason, with no real business experience. They make terrible costly mistakes! One of these mistakes is that they hire service writers who more or less had the same professional upbringing as they did. Most managers cannot count the toes on their feet without it confusing them (what makes you think they could, do something EASY like hire QUALIFIED service personel.) With this noted we move to the next level, most people have absolutely no common mechanical sense, they are easily lead by the sales department into purchasing a vehicle that just has too much technology attached to it, which in reality means problems from time to time.
Now they come into the service department expecting to be ripped off, IT IS THE SERVICE WRITERS JOB TO ADDRESS THEIR CONCERNS AND THAN EXPLAIN THE NEXT LEVEL OF PROCEDURE.
Of course this does not happen , the service writer expects that the customer should be able to decode his verbal debacle and walk away happy, (cause ladies and gentlemen that is how the worthless factory training seminars teach them. LETS REMEMBER THIS IS CONSIDERED HIGHER EDUCATION FOR MOST SERVICE PERSONEL).
Remember it is the service writers job, to determine whether someone will be a problem, if they try to be professional, more than likely the customer still acts like an abusive mongrul, the service manager should step in at this point and put the fire out, remember ALL POWERFUL INTELLIGENT SERVICE DIRECTORS(LOL)(The big title compensates for a small mind with most)This is your job. As for the customer and the service writer that wrote these two previous threads, I would say yeah you both got on each others nerve's, but if the service writer still is employed at this establihment, than more than likely he has a friend (butt buddy service manager) or was able to lie good.
SERVICE PERSONEL WAKE UP, YOUR TRAINING FROM THE FACTORY IS GARBAGE, UNLESS YOU HAVE A SOLID EDUCATION OR EXPERIENCE BASE BELOW IT OTHER THAN AUTO MECHANICS.
My remedy for a good Service Manager, a person who has at least 50-120 college credits in business or liberal arts and worked his way up the ladder from porter to service manager. For service and parts personel 15-60 college credits in business or liberal arts, in addition you need some mechanical training and previous experience working in a high pressured customer service enviroment. Just so you know Im sending this thread to the dealer development centers for all of the bigTHREE See you in class.
INASANT
INDPLS,Indiana,
U.S.A.
inasant by stander
#3UPDATE Employee
Tue, March 02, 2004
TO whom it may concern:
From where i was at, it looked as if this customer
was coming in with a chip on his shoulders to begin with.not allowing carney to get a word in edge wise to explain the situation to the husband.
There were a few words exchanged a carney showed
how he picked the phone up and invited her to
call her husband.Then the customer started to curse at carney(he let all the fun stuff out).
Thats when carney said he would go to the manager
and or call 911 to help him, out of the dealership
because of his foul mouth. So there is always two sides of the story as my mom used to tell us.