Complaint Review: Hubspot

I signed up for Hubspot only because the designer I was using at the time basically required me to, in order to help him since he was working with them for some of his other clients. 

Now I no longer use that designer anymore. 

When I signed up with Hubspot I was told they would assist with me understanding how to use the software. 

The person who signed me up could see I was reluctant to pay the outrageous fees, ($12,000 per year when paid month to month).

She also claimed it was a month to month contract and I would be able to get out of it at anytime as long as I gave 30 day notice. 

I called them to find out who my account manager was and it turns out they had appointed me an acount manager that I never heard from even once since signing up.

I also never heard from the salesperson who signed me up. No folow up, no "how is it going, thank you for signing up", nothing at all. 

I asked my account manager if he could go ahead and cancel my account. 

He said "No, they are non-refundable".

I said I have no use for it, I have no idea how to use it, and I was told I would be trained on it, and also that I could get out of it at anytime with a 30 day notice. 

He said that they only let people out of the contract when they can prove they are going out of business, and in his own admittance, he said "If we let everyone out when they wanted, we would be out of business very quickly".

I decided I was getting nowhere with these low level people, so I contacted the CEO, Brian Halligan. 

First by Linkedin, no repsonse on his part.

Secondly, by phone, I left a message on his voicemail at Hubspot, once again, no response. 

Third, another message on his voicemail, once again, no response. 

Fourth, another message at Hubspot, once again, no response. 

It is unfortuntate that a company that just went public has to use misleading sales techniques to sign customers up.

And also unfortunate that the CEO of the company, who has reaped the financial benefits of the recent public offering, has no time to deal with unhappy customers.

Not a good way of doing business.