Hughes customer service?....Nawwwww, not hardly!
It's interesting to me the way some,....errr, make that MANY manufacturers, distributors and the like have completely insulated themselves from contact with the public. Hughes Electronics is a good example. With a plethora of '800' numbers, one can only access an endless mailbox "push one, push two" etc. ad nauseum without EVER being given the chance to speak to a real person. (Only if you want to enable Direct TV, from which I got the response "How would I know that? I'm here to sell subscriptions".)
A specific question can rarely be answered by the recorded circus one trys to negotiate. I would guess contributing factors in this situation would be: [1]The fact the subject company has downsized to the point they no longer have the staff to answer the 'phones, [2]A "don't give a $hit" attitude in providing any REAL customer support.
Want to buy something?....hey!...we're here to TALK to you. Already made the purchase?....uhhhh, go XXXX yourself loser.