Complaint Review: Hughes.net

Just wanted to let people know how Hughes.Net treats their former customers... My father subscribed to Hughes. Net early in 2011. From the beginning he found the service to his home in Montana's Bitterroot Valley to be sporadic and basically unacceptable. He was constantly in contact with the technicians attempting to fix the problems he was having. Finally he was told by a technician that it looked as if adequate service to his home was not possible. My father decided to cancel the contract because of what the technician told him and returned all the equipment. When Hughes.Net tried to bill a cancellation fee to my dad's credit card he challenged because Hughes.net was unable to provide adequate service and in his opinion that nullified the contract on the part of Hughes.net.

My father died from Pancreatic Cancer on October 26. 2011. He had only been diagnosed on the 9th of September so his suffering was brief.

On the day of his death my mother was contacted by Hughes.net demanding payment. She was forwarded several times by customer service representatives trying to find a person with enough power to address the problem. At the end one woman told her if she faxed a copy of the death certificate, the account would be closed and no further attempts would be made to collect. We supplied the requested faxed certificate.

We buried my dad November 1st.

Today, November 9th, my mother received notification that Hughes.Net had turned the bill over to collections. She has contacted the collection agency and was informed she should send a copy of the death certificate to them and they will clear the account. We'll see.