hughes net lairs and cheats lake worth, fl Nationwide
Kathleen Szabo
(((redacted)))
Lake Worth, Fl 33449
561 (((redacted)))
birdluv@aol.com
client ref# DDS32676979
May 22, 2016
To Who It May Concern:
I got service for Hughes Net and when speaking with agent they gave me all of this information about their internet service which was totally untrue.
We got the service and after a couple of months realized that what the agent told us was a total lie.
My son and myself is in college and takes a lot of online classes and most of our tests are online.
The speed they told us that the internet was not what is they said it was and he was unable to take any off his classes online at all, the wireless part of the service was not functioning so except for my office we could not get any wireless service throughout the house at all.
I call customer service and spoke with them and they told me that they could not help me in any way that was probably the thickness of our walls in the house.
Then they started charging me for over use age which when I signed up I told the agent that my son and myself were on the internet all the time because both of us where taking college class over the internet.
Because of all of this I could no long continue with their services because of the lies from the company agent to get us signed up, and they did not meet the needs of my son and my college online needs I could no longer stay with this company because we were unable to take our classes.
I have and attorney and if you are going to pursue this with me please give me the name of your legal counsel and I will start a claim against Hughes Net for not meeting the needs that I stated to the agent and what they told me were total lies just to get me signed up because they were new in this area and I am sure their agents are in it to just get your business.
You can contact me at the above address with any other correspondence.
Thank you
Kathleen Szabo
1 Updates & Rebuttals
Sheila
Burlington,North Carolina,
USA
HUghes net not changed from directway
#2Consumer Comment
Sun, May 22, 2016
Hughes net used to known as Directway about 12 years ago. I got them because I could not get anything else except dial up where I moved to. First off, when they get to the house I am charged more money because of the stairs. I paid and they set up the Internet. I spent more time on phone with customer service than on the net. when it worked it was slow, slow slow. If it was raining anywhere, even a drizzle. It went out. Once I called about not getting service and I was told it is raining.
It was not raining where I was, it was a beautiful day with not a cloud in sight. They told me it was raining in MD where their office was (quite a distance from NC) and therefore it would not work. I was also told I had too many trees (why wasn't I told this when they came to install). ALso I found I could not buy products from a lot of sites because the satellite connection made it appear I was out of the US.
All this company wants is money. I finally went to dial up where it was faster. Fortunately years later I was able to get DSL.