Complaint Review: Hughes Net

Signed up for internet service with Hughes net 25 Jan 17.  Gave me 10 gig use for normal hours and 50 gig for off hours, ( which is 2 am to 8 am). 

After two weeks went through the 10 gig and was over.  Called Hughes net on 22 Feb 2017 to cancel service.  Lady on the receiving end said that i had called in time to cancel (trial period) without having to pay for equipment ($399.00).  But like a idiot I let her talk me into staying with an extended trail period to 28 March 2017. Also increase my account to 15 gigs.  (Case #102801246). 

Anyway, ran through 15 gigs in two weeks also, plus service was very slow.  Called 27 March 2017 (866-347-3292) to cancel service.  Again another lady tried her best to talk me out of it, but I stuck by my decision to cancel.  (Case #10352990).  She stated that my trail period had expired on the 26th of March 2017. I corrected her and gave her the pryor case nnumber.  She stated you are correct and said they would be no fee for early termination to the contract.  Also said a box would be sent for return of equipment within 45 days.

Well, this morning (3 April 2017) I check my bank account to pay my bills and found that Hughes Net had charged me four hundred dollars and removed it from my account, plus $4.95 tec support.   This company is nothing more than liars and cheats. 

Unable to pay a couple of bills and provide food for my family.  I am retired military and  Social Security, live on a set income.

Called and they stated that I had termenated the contract to late and sorry.