Hughesnet, Direcway.com - A COMPANY THAT ONLY CARES ABOUT IT'S MONEY AND NOT THE CUSTOMER UNITED STATES - SOON TO BE NO WHERE IF THE CUSTOMER WINS Internet,UNITED STATES
I WOULD REALLY LIKE TO USE UPPERCASE, BECAUSE I AM SO UPSET WITH THESE JERKS. I "UPGRADED" TO THE "PROFESSIONAL" PLAN TO GET FASTER EMAIL UPLOAD SPEED, AND NOW I CAN'T EVEN USE MY EMAIL! ... IDIOTS ... !!
I am so tired of hughes.net; formerly direcway.com. They have screwed up everyones email so much. I was promised when i signed up that i would be able to use my sbcglobal.net email address through the satellite internet hook-up. I was and it was fine until they changed over to hughes.net. There excuse was that it was easier for them ... For them .... Not the customer, to make us all change our email addresses to hughes.net ... and will they change all my contacts and notify them?? .. NO!!!.
For awhile after this change to hughes it actually worked, but now again it does not after them doing some riduculous change FOR THEIR CONVENIENCE AGAIN, and their only response is that i can't get or send email via my old email address that worked fine through them until this morning (8/22/06) "JUST BECAUSE". Then i get a moron that can't speak english worth a d**n, spending most of time just trying to understand what he's saying. He said he wouldn't help me anymore since i was using another company's email address and not hughes.net and that i should use their web-based email .... No thanks ....
Web based email is garbage when youR business depends on keeping track of emails and sending emails with attachments. ..... So..oo i have a little surprise for hughes ..
I cancelled my credit card that they get paid with .... When i get the service i've had, they'll get paid, just like my clients won't pay me unless i provide the service agreed to. I urge others to do the same and fight these jerks!!!
Don
Cedar Ridge, California
U.S.A.
14 Updates & Rebuttals
Jack
Morrison,Illinois,
U.S.A.
got direcway? bend over and get the vaselline
#15Consumer Comment
Thu, July 05, 2007
no service,no tech support, dont get direcway!
Jack
Morrison,Illinois,
U.S.A.
got direcway? bend over and get the vaselline
#15Consumer Comment
Thu, July 05, 2007
no service,no tech support, dont get direcway!
Jack
Morrison,Illinois,
U.S.A.
got direcway? bend over and get the vaselline
#15Consumer Comment
Thu, July 05, 2007
no service,no tech support, dont get direcway!
Jack
Morrison,Illinois,
U.S.A.
got direcway? bend over and get the vaselline
#15Consumer Comment
Thu, July 05, 2007
no service,no tech support, dont get direcway!
Jackie
Quincy,Michigan,
U.S.A.
Canceling your credit card may not work
#15Consumer Comment
Mon, November 27, 2006
I've already posted my complaint about HughesNet. I would like to add that canceling your credit card might not do any good. Today I was told that if I do that they will send me a paper bill and if I refuse to pay that, they will then turn it over to a collection agency. What a hassle! And I am not the one in the wrong here! As another poster said, it is "implied guarantee of speed" but also why pay for each level of service if you aren't even going to get close to the minimum? In other words why have the ProPlan if you're not even going to get standard grade service which costs a lot less than Pro.
Hughesnet_sucks
Centerburg,Ohio,
U.S.A.
Sending all the right complaints
#15Consumer Suggestion
Sun, November 19, 2006
Direcway/Hughes has had at least 1 complaint filed with the BBB in D.C. (I too have been ripped off by this company). I will be filing a complaint with the BBB, the Attorney General's office in my state. I'm only getting 0-19k down on average and when level 4 couldn't figure out the problem I was told I would have to buy all new equipment by the upgrade department who has little or now clue. I'm so pissed off now that I'm going into my on call week at work with no internet solution that I've decided that I'm going to also file a complaint with the Federal Trade Commission.
These are all things that you may wish to do. Obviously Hughes feels like they can mislead through their advertisments and don't have to deliver anything. That kind of thing us usually practiced by scam artists. Also you have to deal with the clueless support in India, the best way is to tell them right off the bat that you can't understand them and must speak to someone in America. If they won't transfer you then tell them you want the call escalated (keep going until you reach 4th level - they're based state side in Florida).
I have to say I admire your actions and am contemplating deep sixing my credit card and telling Hughes to piss off too.
Hughesnet_sucks
Centerburg,Ohio,
U.S.A.
Sending all the right complaints
#15Consumer Suggestion
Sun, November 19, 2006
Direcway/Hughes has had at least 1 complaint filed with the BBB in D.C. (I too have been ripped off by this company). I will be filing a complaint with the BBB, the Attorney General's office in my state. I'm only getting 0-19k down on average and when level 4 couldn't figure out the problem I was told I would have to buy all new equipment by the upgrade department who has little or now clue. I'm so pissed off now that I'm going into my on call week at work with no internet solution that I've decided that I'm going to also file a complaint with the Federal Trade Commission.
These are all things that you may wish to do. Obviously Hughes feels like they can mislead through their advertisments and don't have to deliver anything. That kind of thing us usually practiced by scam artists. Also you have to deal with the clueless support in India, the best way is to tell them right off the bat that you can't understand them and must speak to someone in America. If they won't transfer you then tell them you want the call escalated (keep going until you reach 4th level - they're based state side in Florida).
I have to say I admire your actions and am contemplating deep sixing my credit card and telling Hughes to piss off too.
Hughesnet_sucks
Centerburg,Ohio,
U.S.A.
Sending all the right complaints
#15Consumer Suggestion
Sun, November 19, 2006
Direcway/Hughes has had at least 1 complaint filed with the BBB in D.C. (I too have been ripped off by this company). I will be filing a complaint with the BBB, the Attorney General's office in my state. I'm only getting 0-19k down on average and when level 4 couldn't figure out the problem I was told I would have to buy all new equipment by the upgrade department who has little or now clue. I'm so pissed off now that I'm going into my on call week at work with no internet solution that I've decided that I'm going to also file a complaint with the Federal Trade Commission.
These are all things that you may wish to do. Obviously Hughes feels like they can mislead through their advertisments and don't have to deliver anything. That kind of thing us usually practiced by scam artists. Also you have to deal with the clueless support in India, the best way is to tell them right off the bat that you can't understand them and must speak to someone in America. If they won't transfer you then tell them you want the call escalated (keep going until you reach 4th level - they're based state side in Florida).
I have to say I admire your actions and am contemplating deep sixing my credit card and telling Hughes to piss off too.
Hughesnet_sucks
Centerburg,Ohio,
U.S.A.
Sending all the right complaints
#15Consumer Suggestion
Sun, November 19, 2006
Direcway/Hughes has had at least 1 complaint filed with the BBB in D.C. (I too have been ripped off by this company). I will be filing a complaint with the BBB, the Attorney General's office in my state. I'm only getting 0-19k down on average and when level 4 couldn't figure out the problem I was told I would have to buy all new equipment by the upgrade department who has little or now clue. I'm so pissed off now that I'm going into my on call week at work with no internet solution that I've decided that I'm going to also file a complaint with the Federal Trade Commission.
These are all things that you may wish to do. Obviously Hughes feels like they can mislead through their advertisments and don't have to deliver anything. That kind of thing us usually practiced by scam artists. Also you have to deal with the clueless support in India, the best way is to tell them right off the bat that you can't understand them and must speak to someone in America. If they won't transfer you then tell them you want the call escalated (keep going until you reach 4th level - they're based state side in Florida).
I have to say I admire your actions and am contemplating deep sixing my credit card and telling Hughes to piss off too.
Don
Cedar Ridge,California,
U.S.A.
Proof of Hughes/Direcway INCOMPETENCY
#15Author of original report
Tue, September 19, 2006
Here is proof of the disgraceful behaviour of Hughesnet/Direcway in their "response" to this complaint ONLY wanting to resolve this by having me contact them individually! ..... Gee, and then it/he asks to provide information for contacting me ......... do I have an account with them, INCLUDING email, phone numbers, etc ...... or not????? Duh!!!!!!!!
J
Germantown,Maryland,
U.S.A.
We want to resolve your issue personally
#15UPDATE Employee
Thu, September 07, 2006
We would like to resolve your complaint/issue individually.
Please give us a way that we can contact you so that we may address your concerns.
rmaconsumer@hns.com
Thank you.
J
Germantown,Maryland,
U.S.A.
We want to resolve your issue personally
#15UPDATE Employee
Thu, September 07, 2006
We would like to resolve your complaint/issue individually.
Please give us a way that we can contact you so that we may address your concerns.
rmaconsumer@hns.com
Thank you.
J
Germantown,Maryland,
U.S.A.
We want to resolve your issue personally
#15UPDATE Employee
Thu, September 07, 2006
We would like to resolve your complaint/issue individually.
Please give us a way that we can contact you so that we may address your concerns.
rmaconsumer@hns.com
Thank you.
Jack
Morrison,Illinois,
U.S.A.
DIRECWAY- DIAL UP IS BETTER!!
#15Consumer Comment
Wed, August 23, 2006
I EXPERIENCED THE SAME PROBLEMS. AT FIRST I HAD QUICK INTERNET AND BLAZING DOWNLOADS,THEN GRADUALLY IT GOT SLOWER AND SLOWER. TALKING TO THE IDIOTS IN INDIA TELLING YOU TO EMPTY YOUR CACHE BLAH BLAH. END RESULT NO UPLOAD AND NO DOWNLOAD. I HOT CARDED MY VISA AND TOOK THE ATTENNA DOWN AND GOT DIAL UP AGAIN. MISS THE QUICK DOWNLOADS BUT DIDNT HAVE THAT EITHER TOWARD LAST. AT LEAST WITH DIAL UP I CAN E MAIL AND READ THE NEWS. DIRECWAY SUCKS,NEED A CLASS ACTION SUIT AGAINST THEM. IF I SOLD A PRODUCT AS FAULTY AS THEIRS I WOULD BE IN JAIL!