Complaint Review: Hughesnet

When we first got Hughesnet internet it was Direcway. We never had a problem with the fair access policy and was never informed of the fair access policy until about a year ago. We suffered with an outage of internet for about a month. We called them almost every day to find out what the problem was and they always walked us through to see if it was a system problem and it never was it was always over the fair access policy. After a month of dealing with this they finally explained to us the fair access policy and we realized that our neighbor had hacked into our router and was downloading until the limit was hit and was kicking out our internet.

We had to make a new password for our router to fix the problem. I have also noticed that they now have a fair access policy on their systems page to stop people from calling when that is the only problem they are having. Actually we found out about the policy from a neighbor because they signed up for service about a year ago and was told of the policy then but we never got anything about the policy change or anything and they seem really annoyed when calling about the problem. I would never have Hughesnet again.

Mandi
Hobucken, North Carolina
U.S.A.