Complaint Review: Hughesnet

They got me! I believed I'd have faster internet and no need for a phoneline. The speed is the same as dial-up.

The biggest problem is my internet connection is not consistent...it is constantly down. I have had a service technician at my house 4 times in the past 9 weeks, and spend countless hours on the telephone with the help(less) desk.

I signed a one-year contract and they will not release me from the contract (they will if I pay a $400 penalty). I have not had internet access for over 8 weeks. Correction: When I do have internet access it lasts for approx 5-7 minutes, then nothing for 8-24 hours.

The last conversation I had with Hughesnet they encouraged me to wait until my contract expires (December), sell the hardware on Ebay, and switch to cable...NICE!

Sallyanne
Indianapolis, Indiana
U.S.A.