Complaint Review: HUGHESNET

If yu are thinking of HughesNet..STOPP read all coplaints. I have had Hughes for over 2 years, I was getting reasonably good service .This for $59.00 a month. I was not happy and was told by customer NO SERVICE to upgrade to PROFESSIONAL. I did in 12/07 and now average only 20 kps upload speeds.

I have been complaining and keep getting the TIER1 not-tech reading a script and go thru the motions for an hour each time. I finally got escalated to TIER 3 and then to TIER 4 whom would investigate the issue and call me back within 2 days. Day 3 NO CALL. I called day 4 and 1 hr 53 minutes later after a TIER 1 & a TIER 3 conversation I was told I was scheduled for a call the next day. Guess what 9PM I called and was told a rep tried to reach me. GUESS what I WAS HOME WAITING ON THE CALL. NO CALL, Just got off the phone again and was told I need to run their bogus speed test for another 2 days and on the 3rd day a TIER 3 tech would call me again.
The same trash given before. I had to run the speed test 3 days last time. A vicious circle with no customer service at all.

I firmly believe HUGHES sells their products (all the same product) and charges each one of us with no differnt service (POOR). They probably do not have the band-width to service their sales. yet they advertise up to 30x faster than dial-up! A CLASS ACTION LAWSUIT is needed. Why hasn't the FTC or the FCC gotten into this??

Joe
yulee, Florida
U.S.A.