Complaint Review: HughesNet

One of my family members ordered HughesNet satellite internet service after learning that she couldn't get DSL or faster at her home. Shortly after the service was installed, she started noticing great drops in speed, going from around 200 kb/s to near 6 kb/s.

When contacted about this, a customer service rep told us that they impose a bandwidth limit on all accounts, only allowing them to download 200 megabytes every 24 hours. (For anyone wondering, this is obscenely low. You can't even browse for more than 30 minutes without hitting the limit).

NO NOTICE WAS MADE OF THIS LIMIT AT THE TIME THE SERVICE WAS PURCHASED.

So, in conclusion, DON'T GO TO HUGHESNET. DIALUP IS BETTER THAN THIS CRAP.

Josh
tullahoma, Tennessee
U.S.A.