Complaint Review: Hughesnet

I had hughesnet for about 3 months and it was so slow we couldn't use it for what we needed it for to begin with. We called them and called them about it They would leave us on hold for hours! And honestly I think that is a tactic they use to get you to hang up because you are to busy to hold for 2,3 and 4 hours at a time and in the end you get no help. And then when you want to terminate your contract with them they try and convince you with an upgrade that is disconted for a couple months and then you get hit with a bigger monthly payment. It took all day arguing with them and still nothing they are charging me for terminating my contract early. Let me tell you how bad my internet was I got a new dell laptop and couldn't even download the software from Microsoft that I got on it! I attempted 10 times and couldn't do it ! My daughter takes online coarses and failed her final because it froze up so many times due to a slow connection! This company is ran by a bunch of criminals if you ask me because I definitely feel robbed! The costumer service is a waste because they are no help at all, all they do is blame you, make you  wait for hours for nothing, transfer you all over the place and argue with you then hang up on you. I cannot believe this company hasn't got shut down by the better business bureau by now. :(