HughesNet HughNet -- HugeNet of deception Nationwide
I purchased the HughesNet service in March of 2008. I have nothing but problems with them. 1st I was told you could try it for 30 days without cost to met if I decided not to continue. I asked if the installation was in that 30 day no risk and was told that if I decided to discontinue services within 30 days I would have to pay NOTHING. RIGHT.
After about two weeks I decided that my other dial up provider was just about as fast and was a lot cheaper. When I called to cancel the service I was told there was a $400.00. Cancellation fee and I would be charged the fee as soon as I cancelled and would also be charged the monthly fee until they received their equipment back.
I told them that I was told there would be no fee if I cancelled before my 30 days were up. I was then told that the person who told me that had no authority to say that and they had always charged a fee for installation if you cancelled within the 30 day period.
I wish now I had just paid the $400.00. My billing has not been correct since the first one. I have the basic package (as cheap as you can get) my bill dated 6/13/08 was $179.71.
My first bill was $106.23 for 5 DAYS. I was told that was pre-billing for a month, but I was charged $122.09 the next time period, which included the first 5 days, and just on and on it goes.
I have had awful speed after the second day. I time one down load, nothing special, I shut off the computer after an hour.
Customer Service is of no service either. If you have a question about billing, if you get to talk with someone, they don't understand or speech English very well. They will not help get your problem taken care of.
I feel HughesNet takes advantage of the people who believe their advertising. They should be held accountable
I purchased the HughesNet service to finish my college degree and better my life, but that has not happened. I have had to drop out of classes because HughesNet does not support online classes. I am having to pay for student loan and classes that I can not get too. Not only does my bill keep rising but I now have the bills of college.
Paula
Marion, Illinois
U.S.A.