Complaint Review: Hughesnet

Imagine the excitement I felt as the installer hooked up the new satellite dish. Now there would be no more creeping INTERNET and broken connections.
Speed, speed and more speed is what the promised me.

Now the reality sets in, I just paid close to 600 dollars for installation and close to 64 dollars a month. Also locking in to a two year contract for crappy and more crappy.

Slow speeds, jolting connections and interruptions constantly stopping my service. Calls to customer service involve long wait times and people who can barely speak English. Changing settings and shutting down and restarting computers, modems and it seemed like what ever else they could think of.

Battling through level of delays only to be insulted with I just wouldn't understand why it's slow to it's slow you signed your rights away so get over it. Being told if you complain it will go no where, as the tech laughed and hung up.

WELCOME !!!! to the world of Hughes.net satellite INTERNET and I pray those thinking of sighing up will read this and the letters I am sending to my congressmen, government agencies and who ever else we can get to listen.

Years ago businesses strived to sell good products and services to make money, now days they strive to misrepresent, trick and just plain steal money from their customers.

Mindnova
Canvas, West Virginia
U.S.A.