Complaint Review: HughesNet satelite

I subscribed to the service in Sept. 16. I signed up for the 15 gig data allowance, with download speed targeted at 15 mbps. At the time of my purchase, I was told that once my data allowance was consumed within a month, my download speeds would be reduced, but would not be less than 60% of the 15  mbps, or 9mbps.

From the start, I seemed to exceed my data allowance ever 2 weeks, which I found strange since I was not streaming video or playing games on line. Each time my allowance was exceeded, my speed would decline to 100 to 300 kbps, or roughly less than dial up service. I would call Hughes and even if I found a tech person who could speed English ( their tech system is not US based as advertised ) no one could explain why my speeds were so slow. Usually, they would give me another gig of data allowance to get me off the phone.

This went on for 5 months. I finally terminated my service in February replacing Hughes with a line of site service provider and have been very happy with the new service.

If you are considering Hughes, be very careful. They will lie to you during the sales call and will later deny that their sales people made such a representation, then charge you with an early termination fee, even though the never delivered on their end of the contract, delivering the service as promised.

This was one of the most frustrating experiences of my life. The service was bad and the service center personnel were uninteligable. I would suggest you explore all other service providers before contracting with this company, and then purchase their service with the clear expectation that you will be very dissapointed.