HugSleep Hug Sleep hugsleep.com Won't refund as promised Brookfield Wisconsin
Zero customer support
Stay away from this company!
The product is crappy, flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their "live" chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can't even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
8. It's been over a month since they received my product return.
9. Hugsleep finally got back to me in email and said since I opened a dispute they couldn't refund my money. I called the credit card company today and they said it is a LIE! They can refund anytime they want. They said it's a game companies play to a) draw out the refund process or b) get you to cancel the dispute by falsely promising a refund. DON'T EVER CANCEL because you lose your rights to refile the dispute.
This company is incredibly slimy and are liars to boot!
STAY AWAY FROM THIS COMPANY!
1 Updates & Rebuttals
Robin
Lake Forest,California,
United States
Followup to original report
#2Author of original report
Tue, January 10, 2023
I have a followup to my initial report.
Hugsleep.com is either pure malice or pure incompetence or both.
They took so long to respond to my credit card company dispute, basically right at the deadline, and their response was that "I received the merchandise". No sh*t Sherlock, how could I return the product for a refund if I never received it?
So now I have to provide additional documentation to the credit card company.
They are playing delaying games, they have no intention of honoring their money back guarantee. I will take them to small claims court if I have to.
Do not buy their products, they do not honor their return policy!
My guess is they have an avlanache of returns so they don't refund money on purpose.