Complaint Review: Humana

Update: Humana has now started an Explanation of Benefits suppression program. Call them back and see if they can do this for you.

I'm sorry, I forgot to mention that DOI is "department of insurance". It ia a government agency. I believe each state has its own DOI, and a director.

Try searching for your DOI in your state. They may have a customer hotline which may help you solve this problem.

I hope this helps. I don't think it will, however. There is very little the government can (or should) do to correct Humana's internal problems with customer service. Good luck.

It seems Humana has no customer hotline or complaints department.

Time and time again I've been told, both on the phone and on this very site, that a "written grievance and appeal" must be filed to a PO Box in Kentucky. (Humana Grievance and Appeals, P.O. Box 14546, Lexington, KY 40512).

I do not believe this would help because the PO Box is designed to service only those enrolled with Humana who wish to dispute a claim or denial. Even if you were a member, I thinks it is a lot of trouble to go through to correct Humana's error. I would think Humana would be very interested in locating its members.

I have repeatedly asked Humana to have a complaints department (a simple telephone and/or fax machine would suffice). I have been accused of "whining", I have been called names, and even told that a complaints department is "illegal". It just seems so unreasonable that for $640 billion a year for healthcare, Humana won't even consider a suggestion box. Must be one of Humana's highly touted "cost containment strategies", saving it $100 a year.

I'll try again. Humana, please open a phone line to field complaints when given misinformation from a Humana rep. It would save $ in the long run.

The Humana rep you talked to is incorrect. I've actually dealt with this situation a few times. I work at a hospital and, for some odd reason, some patients actually use the hospital as their mailing address. Whenever I've called Humana about this situation, they've at least stopped the EOB from being mailed out in the future.

As for why the EOB's are being sent to you to begin with, well, that's because the patient gave that address to their employer. (Then Humana gets the address from the employer.) It's probably someone that doesn't want to give their real address trying to avoid creditors or something.

yeah your absolutely right franzg,they should of had a complaint dept. a consumer hotline,and a street address,it just shows that humana is too cheap and lazy to have those necessary things,they obviously don't give a d**n where the mail gets sent to as long as it gets there,hmmmm this must be part of america's recession lol,they must like wasting alot of postage and paper for wrong addresses,by the way,what is the d.o.i.?? and do you know their telephone number or address? thanks for listening,god bless...

Humana has no complaints department.

They only have a PO Box in Kentucky. You must be a "member" to send a "written grievance or appeal" to Humana, which is useful to those who are attempting to dispute a claim or denial of benefits.

For those who have received crummy customer service, there is no way to complain about, or rectify Humana's errors.

It seems that the $640 billion a year we spend each year to these silly managed care corporations is not being spent in an efficient manner to deliver health care. Humana is not interested in fielding customer complaints. We have to suffer through Humana's incompetence.

It must be aggravating to constantly receive someone's denials from Humana. Humana needs to put a telephone and a representative in its corporate office to field these issues in a respectable manner. After all, Humana touts itself as a Fortune 500 company and a national leader in health care.

Imagine what the actual Humana clients have to go through to process a claim, or inquire about benefits.

My advice would be to call the DOI and try to complain directly. Try to give them a message that Humana is unwilling to handle customer complaints in an efficient manner.

Humana has no complaints department.

They only have a PO Box in Kentucky. You must be a "member" to send a "written grievance or appeal" to Humana, which is useful to those who are attempting to dispute a claim or denial of benefits.

For those who have received crummy customer service, there is no way to complain about, or rectify Humana's errors.

It seems that the $640 billion a year we spend each year to these silly managed care corporations is not being spent in an efficient manner to deliver health care. Humana is not interested in fielding customer complaints. We have to suffer through Humana's incompetence.

It must be aggravating to constantly receive someone's denials from Humana. Humana needs to put a telephone and a representative in its corporate office to field these issues in a respectable manner. After all, Humana touts itself as a Fortune 500 company and a national leader in health care.

Imagine what the actual Humana clients have to go through to process a claim, or inquire about benefits.

My advice would be to call the DOI and try to complain directly. Try to give them a message that Humana is unwilling to handle customer complaints in an efficient manner.

Humana has no complaints department.

They only have a PO Box in Kentucky. You must be a "member" to send a "written grievance or appeal" to Humana, which is useful to those who are attempting to dispute a claim or denial of benefits.

For those who have received crummy customer service, there is no way to complain about, or rectify Humana's errors.

It seems that the $640 billion a year we spend each year to these silly managed care corporations is not being spent in an efficient manner to deliver health care. Humana is not interested in fielding customer complaints. We have to suffer through Humana's incompetence.

It must be aggravating to constantly receive someone's denials from Humana. Humana needs to put a telephone and a representative in its corporate office to field these issues in a respectable manner. After all, Humana touts itself as a Fortune 500 company and a national leader in health care.

Imagine what the actual Humana clients have to go through to process a claim, or inquire about benefits.

My advice would be to call the DOI and try to complain directly. Try to give them a message that Humana is unwilling to handle customer complaints in an efficient manner.

Humana has no complaints department.

They only have a PO Box in Kentucky. You must be a "member" to send a "written grievance or appeal" to Humana, which is useful to those who are attempting to dispute a claim or denial of benefits.

For those who have received crummy customer service, there is no way to complain about, or rectify Humana's errors.

It seems that the $640 billion a year we spend each year to these silly managed care corporations is not being spent in an efficient manner to deliver health care. Humana is not interested in fielding customer complaints. We have to suffer through Humana's incompetence.

It must be aggravating to constantly receive someone's denials from Humana. Humana needs to put a telephone and a representative in its corporate office to field these issues in a respectable manner. After all, Humana touts itself as a Fortune 500 company and a national leader in health care.

Imagine what the actual Humana clients have to go through to process a claim, or inquire about benefits.

My advice would be to call the DOI and try to complain directly. Try to give them a message that Humana is unwilling to handle customer complaints in an efficient manner.