Hunter Fans Poor product discription memphis, Tennessee
Recently purchased 2 Hunter humidifiers Model # 33116. Acording to the on-line data the wick element will last for an entire season, I don't know what their season is. When the units arrived I read the operating manuel and found that it directed that the wick be raplaced on a monthly or sooner basis.
The price per unit was $39.99 with a shipping cost of over $20.00 for 2 units. On their web site I found wicks from $12 to $15. At that rate it will cost between $144 and $180 per unit or $288 to $360 for replacement wicks for just one season.
When Contacted the company said that was the way it was and that any differences between the on-line date and that printed in the manuel could have been resolved by calling their tech. support line and asking the right questions.
I'm not sure but I don't think one should have to research multiple sources to determine details about a simple product. I feel they should be up front about the conditions and standards of their products.
I have requested, by email, the necessary document and instructions on how and where too return these items. Thus far I have not gotten a response and am beginning to think I won't get one. If I do get assistance in returning these items I will loose more than the cost of one unit just in shipping and handleing. However I will take the loss just to be rid of this junk. I am sure there are other Mfg. that can deliver a better, more reliable, and less expensive humidier, at least in the area of consumable parts.
I hope others have less trouble than I but from what I've encountered its nor likely.
1 Updates & Rebuttals
ray
Daleville,Alabama,
United States of America
Mixed up company signals
#2Author of original report
Tue, November 20, 2012
When I first wrote I thought, since all of the documents and logos on the web site said hunter fan company I find, after 8 phone calls that this is some 3rd party subsideary of hunter for which hunter takes no responsibility. Contacting any of theer phone numbers or email sites if not useless its got to be close!
Please if you need these or any other products don't do it on the internet the run around you'll get is enough to make your pull hair out. Find a reputable retailer in your area and go through them. This way you will, at least, have a person/business to go back to in case of problems and you will be able to learn about the product prior to purchase.