Complaint Review: Huntington Beach Dodge Jeep Chrysler Ram

POWER STEERING PUMP: MY VEHICLE WAS BROUGHT IN FOR REPAIRS DUE TO AN ACCIDENT BACK IN APRIL 2017. UPON COMPLETION OF THE REPAIRS WHICH COSTS $10,000, MY VEHICLE WAS MAKING A SQUEAKING NOISE ON THE SIDE WHERE THE DAMAGE WAS. THIS NOISE WOULD OCCUR WHEN TURNING THE STEERING WHERE WHILE THE VEHICLE WAS STATIONARY, AND ALSO WHEN DRIVING MAKING TURNS. THIS NOISE AS THEY SAID WAS BECAUSE OF A DEFECTIVE POWER STEERING PUMP, WHICH THEY REPLACED TWICE. NOW THE SAME NOISE EXISTS, AND THEY ARE NOW SAYING ITS NORMAL. THIS NOISE NEVER OCCURRED BEFORE THE ACCIDENT. THEY COMPARED MY VEHICLE TO 2017 MODELS SAYING ITS NORMAL. WELL MY VEHICLE IS A 2013, AND ITS NOT NORMAL FOR MY CAR AS MY VEHICLE NEVER MADE THIS NOISE BEFORE. MY CAR HAS BEEN THERE ABOUT 3 WEEKS NOW, THEY'VE GIVEN ME A RENTAL TO DRIVE. AS OF YESTERDAY, I WAS TOLD BY THE SERVICE DIRECTOR THAT I WILL BE RESPONSIBLE FOR RENTAL CHARGES BECAUSE THEY ARE NOT ABLE TO FIGURE OUT THE NOISE, AND THAT ITS NORMAL FOR MY CAR TO SOUND THAT WAY. THEY HAVE NEVER CALLED ME IN THE THREE WEEKS THEY'VE HAD MY CAR TO GIVE ME UPDATES, ONLY TO RETURN MY CALLS WHEN I'VE CALLED. THEY ARE REFUSING TO DIAGNOSE, OR IS INCOMPETENT IN REPAIRING THIS NOISE. I WAS TOLD CHRYSLER WOULD BE COMING OUT TO LOOK AT THE VEHICLE, HOWEVER THAT HASN'T HAPPENED. THEY ARE BRUSHING ME OFF, AND I WILL NOT DRIVE A VEHICLE THAT THEY REPAIRED IMPROPERLY, MAKING NOISE WHEN DRIVING. Business License: A282027