Complaint Review: Husky Power Washer - Home Depot

I ordered a part for my Husky Power Washer purchased at Home Depot.  I ordered through the web site furnished by Home Depot for the product.  I paid for the part via credit card and was advised the part would be shipped in 3-5 business days.  I never heard another word from them.  The end of April I received my credit card statement and found that Husky Power Washer charged my credit card on April 1st for the part.  I contacted them and utilized their "live chat" option with a customer service representative.  They apologized for the "delay" in shipping and advised the product would be sent in "3-5" business days.  After two weeks and no part I called a customer service representative by phone.  Again I was told that the part is not backordered and they had no excuse or reason as to why this part has not been shipped.  They advised that the part would be "expedited" and sent out in 3 days.
It is now 4 days and there is no shipping information or tracking info for this part which means that they have not shipped it yet.
Whats going on?  They sure charged my credit card fast enough.  Its now approaching 2 months since I ordered the part and still don't have it.