Complaint Review: I Friends

Due to the anonymous nature and limited amount of information provided in this complaint, we were unable to locate an account matching the details related by Joseph. He mentioned several different companies which charged his father's credit card, including cs365BILL.com, MC DIGI GROUP, I PAY-FRIENDFINDER, and MATCHFINDER PTY LTD. Those services are completely unrelated to iFriends or our company. The charges labelled "WPI*IFRIENDS" are the only charges that originate from our company. To resolve the issues of the other charges mentioned, Joseph would need to contact those companies directly.

We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:

1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

Judging by Joseph's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or perhaps simply a case of his father failing to recall a visit to our web site. If they have not already done so, we encourage Joseph or his father to contact our office so that we can cancel any accounts that may have been established, refund any charges incurred, block further usage of the service, and investigate the circumstances surrounding the creation of the account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 0011-800-iFriends (0011-800-4374-3637). This is a toll-free call from Australia.

We sincerely regret any misimpression that Joseph may have about our services and our company. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.