Complaint Review: I Love Jewelry

  in early August I purchased a jacket in black and white in size small. They gave the option to have it monogrammed or not. I chose not to. It should have shipped sooner due to the fact it was not getting personalized. No where did it say it was a pre-order and would ship in October. Well today is 10/19/15 and still no jacket. If you look they ask 3-4 weeks for items order that are personalized. Which mine was not. I checked their Facebook page a bunch of times from the start of October until today, where I noticed a ton of comments asking about where their orders were. Not just my item but other items they provide. People say they tried to call but the phone will not let them leave messages. They email the business but never get a response. I have sent 2 facebook messsages to them and they did respond staying it was a pre-order. I have a screen shot of the item I ordered in the size which shows it wasn't a pre-order. In that same message they added it would ship this week. Well that week came and went with nothing. I sent another message telling them I would be disputing the charges if I do not receive info stating it was shipping. When they finally got back they said it will ship this week. Again. Well that was this past week and nothing. It is now well over 2 months since they charged my card and I have not gotten my item. On the Better Business Bureau page there are a ton of complaints which is where I will be heading next after this. One their Facebook page there are people who ordered well after myself and others who say they have gotten their item. I think it's employees planting those comments to keep people ordering.