Complaint Review: I love Jewelry

 I have been emailing requesting a status update on my purchase of their monogram swag bag that I purchased as a Christmas present. I ordered December 1st and on their site it said order by December 5th for guaranteed Christmas delivery. I emailed to double check the guarantee and at the beginning kayley emailed me back informing me my package would arrive in December before Christmas. Today is Christmas Eve and I have zero information on my package. I tried Facebook messenger instagram direct message instagram comments Facebook comments calling the number that doesn't go through and direct emails to the company and nobody will respond as to my guaranteed Christmas delivery. I'm furious now and would like a refund as well as my package. Not because I'm being spiteful but because I was guaranteed something completely bogus. I am not the first nor the last case where this has happened with this company. I will be disputing the charge with my bank and I do expect my item as when I look on the site is says my order was fulfilled although it hasn't even shipped. I Need answers and I'm tired of waiting. Thank you I love jewelry for ruining Christmas!