Complaint Review: I.R.R. INC.

Hello I just wanted to let everyone know that I.R.R., your cancun vacation, travelcomm, patriot travel, cheaptickets cancun, bestfares cancun are all the same company. The only way that you guys can get your money back is to do a chargeback with your credit card company!!! These guys think there slick the change there name about every couple of years so that they don't get caught?? But why you ask yourself!! It's because there still faxing and faxing in the state of Florida is Illegal that is why they say that they are out of Cancun, Mexico when in fax THE SALES DEPARTMENT, CUSTOMER SERVICE AND SHIPPING ARE ALL IN THE SAME BUILDING ON INTERNATIONAL DRIVE, IN ORLANDO FLORIDA. THEY HAVE BEEN RIPPING PEOPLE OFF FOR YEARS AND ITS TIME SOMEONE STOP THEM..

WHAT KIND OF COUNTRY DO WE LIVE IN WHEN OUR OWN DEPARTMENT OF AGRICULTURE, BBB, ATTORNEY GENERAL AND THE FCC, CANNOT STOP THIS...I fell sorry for the consumers that are getting ripped off every year millions of dollars are being stolen right under there nose with fake promises and non fulfilled vacations...First why are they still faxing it's Illegal right..........second how can one company change there name so many times and the Department of Agriculture and the State not notice...There not only scamming the consumer there scamming the whole system...There located in 5960 Internationl Dr. orlando, fl 32829 right by the addidas outlet someone should give them a taste of there own medicine THE OWNERS NAME IS PETER SOTOLONGO AND DAN MARSHALL WHY DON'T YOU GIVE THEM A CALL THE NUMBER IS 407-351-9751

Like Janelle my husband and I were simply trying to have a nice and relaxing "get away" vacation and not have to bust our budget to do it. The same promotion from I.R.R. came to my friend's work and she thought it was a descent deal, since Mexico markets itself as a budget friendly country to visit. She purchased the 5 night/6 day Cancun Vacation for $777 and found she could not use it and paid an additional $35 to transfer the vacation to our name.

I contacted I.R.R. recently to reserve the Cancun vacation and worked with Nicole (who was recommended by my friend) to have her explain what we needed to do reserve the vacation. At that time she explained that all we needed to do was mail in the reservation form along with the required $99 per person for taxes and gratuity along with our travel dates. Not once did Nicole tell us about peak season fees, upgrade fees, mandatory times share attendance, etc. She simply gave me resort suggestions in Cancun but highly recommend the nicer locations. It was not until I contact Nicole today to reserve the vacation and she explained that there was a $200 peak season fee and $300 upgrade fee (for the resort she suggested). I was so disappointed, but more importantly I became very suspicious.

The resort that we were going to reserve, Sandos Caracol in the Mayan Riviera (just south of Cancun) can be purchased through a well known travel website for $236 per night for the same travel dates. The point is that I.R.R. did not offer any special travel discounts for Mexico locations after all. The same destinations can be purchased through more reputable travel company for less.

Today a Supervisor from I.R.R., Remy, offered us no comfort with the way this vacation was represented, or should I say misrepresented. She kept referring to the documents that my friend initially signed regarding no refunds, upgrade fees and peak season fees. Once this vacation was transferred to our name the company's representative, Nicole, should have reiterated their policies again and not blame my friend who initially agreed to the terms. After looking at the I.R.R. literature the instructions for reserving this vacation was not explicit about when the peak season was for Cancun, the upgrade fees or resort choices. It is companies like I.R.R. that make people untrusting of others and not want to visit countries that need tourism for their economies to survive.

Unlike Janelle and her husband, we did not pay the additional $500 and feel very fortunate that we did not. Plus, after reading all the other feedback on the I.R.R. company, had we been told after all additional fees were paid that we were required to attend a 90 timeshare sales speech or else a fee was imposed.... we would have been livid! Just went through the hard sell in Mazatlan in summer of 2007, what a nightmare! Sometimes people just want to go on a vacation to relax and enjoy the area, food and culture without being hassled! Someone with legal experience with companies like I.R.R. should initial an investigation on the business practice of I.R.R.R, Inc. of Fern Park, Florida.... shame on you!

I also found out that all three charges at our bank were through different places. One of these places being vacationstogo.com. I'm not sure how they are linked, but would be leery of vacations to go also.