Complaint Review: Ibiza Pool LLC

Ibiza Pool attempted a resurface of our pool but the finish was not done in a professional manner.  Some specific problems: 

1. significant defects and divots;

2. corners were not well formed;

3. there are clumps of white concrete left on the blue finish;

4. the quartz was not properly finished up to the tile;

5. diamond step spotters were partially covered with quartz/cement (so they appear misshapen/not square);

6. finish on the steps is very rough;

7. tiles were installed with cut/sharp edges facing out. 

In addition, Ibiza's work crew was careless  - they mixed chemicals on a corded off new driveway, broke sprinkler heads, left cement foot prints all over the pool deck and only cleaned up when we called them back to do so. 

An Ibiza rep subsequently inspected the work and indicated that they would completely redo the finish properly at no cost to us, but that was more than 2 months ago and they haven't communicated with us since, despite multiple attempts.

Finally, despite our multiple, significant concerns, we haven't heard a single word during this process from Ibiza's CEO & Florida Licensed Pool Contractor, Mr. Attila Adam.  We have been hoping that he would want to make this right, but have been disappointed thus far by his lack of involvement with our concerns.