Ibizwebsite ibizwebsite.com They wanted to charge a $75.00 - $150.00 restoration fee they never told me about. Park City, Utah
Ibizwebsite had been hosting my website for about a year & a half. I was paying monthly and owed for two months hosting. I received calls saying my website would be disabled after 9/18/09 if I did'nt pay the balance. I called to pay the two months owed on 9/21/09 and at that time I was informed I would have to pay an additional $75.00 restoration fee. That was such a surprise because not once was I told about a restoration fee only that I needed to pay the two months owed. My problem was not the fee but not being told about the fee in advance. I finally got to talk to Andrew(supervisor). As he laughed he says "$75.00 thats all it should be $150.00". I asked him would'nt it have been more business like if you informed the customer in advance about these fees, his reply was "we assume your not going to be late so we don't tell you about the fees until you are late". After a back & forth conversation he tells me now I will need to pay my past due charges, the $75.00 restoration fee & 6 months hosting in advance. This phone call ended with me feeling frustrated & unappreciated. I understand I should'nt have been late but I would have like to have been told about any additional fees in advance. I think they come up with these fees on the fly.
3 Updates & Rebuttals
Craig
Denham Springs,Louisiana,
Ditto
#4Consumer Comment
Mon, February 10, 2014
Ibiz has been hosting my website for over seven years. They have been charging my card (various ones over the years) every month. My bank cancelled my card due to a Target purchase in mid - december and sent me a new one. No problem.
I just found out today (2-10-14) that my website has been closed due to non-payment. They claim I am over two months past due(even though it hasn't been two months since the card was replaced) and there will be an additional $149 charge to turn it back on. I got no email or phone call from them at all about this.
Meanwhile Isaac in their sales office has been calling me EVERY WEEK since the first of December trying to sell me an "upgraded" site which I have resisted due to their past performance. Not until today did he acknowledge his awareness of this situation. He just told me a few minutes ago He could get the reconnection fee waived ONLY if I agree to buy an upgraded site and spend even more money. Where I come from this is extortion.
I told them to keep the site closed and I will do business elsewhere. They are some of the shadiest individuals I have ever dealt with.
zbarker
Norcross,Georgia,
USA
Still lying!!!!
#4Author of original report
Sun, January 17, 2010
Andrew, I wasnt defending your company just telling the truth so others can form an honest opinion. Once again you know as well as I that I was never informed of the extra charges for reactivation so stop the lies.
Just like the ownership of my domain name instead of registering it in my name like you said it was registered in the name of someone in your company, another lie, I asked you if I owned that name and you said "yes". Now that I want to transfer it you tell me it will cost $229.00. I hope all your other customers know of your deceptive practices or they will find out when they try to transfer.
I'm going to do everything I can to inform others of the way you conduct shady business.
Andrew
Park City,Utah,
United States of America
Come On! He defends us in the report
#4REBUTTAL Owner of company
Wed, November 04, 2009
Bottom Line is that he should of never been late on payment!! Like he explains in his own report, we gave him opportunity after opportunity to get paid up before we suspended his website. In the process of those calls to him, we did inform him that he would be responsible for a reactivation fee if it gets to the point of us having to disable his website. That is a typical policy for any company in our industry, and we give them 2 months to make it right (most companies will suspend you automatically). Our reactivation fee is usually $150, but he was given the opportunity to only pay $75, an act of kindness by our accountant if you ask me. To reiterate, he was told about the fees in advance when he first became late. I dont know how we could of informed him any earlier, other than telling him when he signed up with us, but then he would claim that he forgot about it or something.