This is the email that I sent to Ibotta after receiving the "your account has been deactivated" email from Ibotta:
Feb 15, 17:24 MST
To Whom it may concern. After receiving the email stating that my account was deactivated, I asked myself what I had done to deserve this drastic measure. I could not figure it out. I told my brother about it today and he told me he had submitted a Ibotta claim from my house on Sunday. Based on this I have figured out what happened. I invited my brother and his wife over for a BBQ on Sunday evening. Apparently he had purchased some beer and other items for the BBQ along with some items for his personnel use. He brought the beer and some other items (for the BBQ) to my house and submitted his claim from my house. He left the receipt and the beer packaging on my kitchen table and went out to the backyard to talk with my wife. I arrived a little after he did and saw the beer container and receipt on the table and assumed that my wife had left it for me so I could submit it to Ibotta. I then also submitted the same receipt, which I would not have done if I had known that he had already submitted it. I really like and use the Ibotta app and hope that you can activate my account again. Thank you for reading through my verbose explanation and look forward to hearing your response.
I had over $85 dollars in my account and received none of it.
Below is Ibotta's response:
Account Review Team(Ibotta)
Feb 16, 12:41 MST
Hi XXX,
I am writing to you from Ibotta’s Account Review Team. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.
We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).
Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.
To Whom it may concern.
After receiving the email stating that my account was deactivated, I asked myself what I had done to deserve this drastic measure. I could not figure it out. I told my brother about it today and he told me he had submitted a Ibotta claim from my house on Sunday. Based on this I have figured out what happened.
I invited my brother and his wife over for a BBQ on Sunday evening. Apparently he had purchased some beer and other items for the BBQ along with some items for his personnel use. He brought the beer and some other items (for the BBQ) to my house and submitted his claim from my house. He left the receipt and the beer packaging on my kitchen table and went out to the backyard to talk with my wife. I arrived a little after he did and saw the beer container and receipt on the table and assumed that my wife had left it for me so I could submit it to Ibotta. I then also submitted the same receipt, which I would not have done if I had known that he had already submitted it.
I really like and use the Ibotta app and hope that you can activate my account again.
Thank you for reading through my verbose explanation and look forward to hearing your response.
I had over $85 dollars in my account and received none of it.
Below is Ibotta's response:
Account Review Team (Ibotta)
Feb 16, 12:41 MST
I am writing to you from Ibotta’s Account Review Team. We have completed the review of your account. Based on our review, we have chosen to permanently deactivate your account.
We verified that you have submitted receipts that were first submitted by another user. Per Ibotta's terms of use, Section 10.3 users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).
Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.
Thank you for your cooperation and understanding.
Account Review Team