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  • Report:  #1392701

Complaint Review: Ibotta

Ibotta Falsely deactivated my account and kept my rebates worth over $50 Denver Internet

  • Reported By:
    Kay — LAS VEGAS Nevada USA
  • Submitted:
    Mon, August 14, 2017
  • Updated:
    Mon, August 14, 2017

 I have been using ibotta to claim rebates on my shopping trips since 2014. Earlier this month I tried cash out my rebates to paypal worth over $50 and I get an error pop up saying my account has been locked to contact Customer support. I emailed them and get a response back saying that my account was deactivated due to violating at least one of the following: Sending invalid receipts. Associating a unique mobile device with more than two Ibotta user accounts. Associating an excessive number of mobile devices with a single user account. I know that none of these apply to me. So I tried to reply asking what I did exactly because I know that I was deactivated in error. I also inquired about my remaining funds in my account and they refuse to answer me. I am certain now that ibotta is making this a very big practice in their daily business and are making sure that they are not paying out to people like me when transfers are requested. of course they suck you in by paying you a few times for small amounts here and there but if you happen to try and let your cash accumulate before transferring it out, they will deactivate you before you get a chance to so that you will never see a penny of your rebates. which means all the time spent claiming offers, uploading receipts, and all the data charges paid for to use their app alone, had been a complete and utter waste and the costs I have incurred i will just have to eat.

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