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  • Report:  #1332642

Complaint Review: Icewind

Icewind Sold puppy we reserved would not refund our deposit Phillipsburg New Jersey

  • Reported By:
    Lainey Keane — Sea Girt New Jersey USA
  • Submitted:
    Tue, October 11, 2016
  • Updated:
    Tue, October 11, 2016
  • Icewind
    79 Castners Rd
    Phillipsburg, New Jersey
    USA
  • Phone:
    (908) 797-8200
  • Category:

We visited our prospective puppy's parents and the breeder in person before purchasing.  We liked what we saw and gave a $450 deposit on 8/20 in good faith for our unborn puppy.  9/1 Karen, the owner of Icewind in Philipsburg NJ sent over a contract that required us to feed TLC food and NuVet supplements ordered under her breeder number or her genetic health guarantee would be null and void.  I stewed in disgust for a few weeks over the parameters of this contract.  Karen reached out a few times in urgency that I sign her contract before puppy was 6 weeks old.  This sent up a red flag.  When the puppy was 5 weeks old I told Karen, the breeder that I felt she scammed us by taking our deposit without presenting the (unusual) parameters of her contract.  I wanted my deposit back. She said "deposits are non-refundable".  I was angry and stewed another 24 hours but decided to move forward with purchasing the puppy from her for $4,000 even if I knew the contract would be "null and void."  (I know way overpriced)  We wrote back to confirm our puppy picking appointment at 6 weeks. She wrote back and said she had sold our puppy to someone else.  She said, I had asked for my deposit back and she figured I did not want her puppy.  I said "now that you have re-sold our puppy and been paid, I assume you will send our deposit back.  She said “no”.  I am speaking out to warn others of this unethical breeder.

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